Jewelry Warranty & Care

Our One-Year Limited Warranty

Segal & Co Fine Jewelers warrants new fine jewelry purchased from our store against major defects and workmanship for one year from the date of purchase.

If our inspection confirms a covered defect, we will repair the affected piece at no charge, including the necessary materials and labor. If repair is not possible, we will offer a comparable replacement or a refund of the original purchase price upon return of the piece.

Please retain your receipt or order confirmation. If you no longer have it, contact us so we can try to locate your purchase record.

What Is Not Covered?

This limited warranty does not cover routine maintenance, normal wear, or damage caused by accidents, impact, misuse, improper storage, or chemical exposure. Examples include:

• Scratches, tarnishing, and changes to plated or surface finishes through wear.
• Prongs, settings, chains, or clasps worn down through use.
• Bent, crushed, stretched, or broken components caused by external force.
• Chipped, cracked, or missing stones unless the damage or loss results from a covered defect.
• Loss or theft of the entire piece.
• Ring sizing or other alterations requested after purchase.

Work performed by another jeweler does not automatically void this warranty. However, damage caused by that work is not covered.

Loose or Missing Stones

If a stone moves, a prong catches, or a setting appears damaged, stop wearing the piece and bring it in for inspection. Keep any loose stones or components with the jewelry.

Stone tightening, resetting, or replacement is covered when necessary to correct a confirmed defect within the warranty period. This applies to both center and accent stones. Stone loss caused by wear or accidental damage is not covered.

For work outside warranty coverage, we will explain the recommended repair and obtain your approval of the estimate before proceeding.

---

Complimentary Cleaning & Inspections

We offer complimentary in-store jewelry cleaning and inspections, using methods appropriate for the piece’s condition, gemstones, and construction.

We recommend an inspection every six to twelve months, and sooner if you notice a loose stone, worn prong, or damaged clasp. Routine inspections help identify maintenance needs, but do not guarantee against future damage or stone loss. Inspection visits are not a condition of this one-year warranty.

Ring Sizing

Resizing options depend on the ring’s design, metal, settings, and the adjustment required. Some styles cannot be resized safely.

We will assess your ring and explain the available options, pricing, and estimated timing before work begins. Any complimentary sizing included with your purchase will be documented on your receipt or order.

Custom, Estate & Designer Jewelry

New custom jewelry created and sold by Segal & Co Fine Jewelers receives the same one-year workmanship coverage described above. Coverage does not extend to pre-existing defects or damage in customer-supplied gemstones or components.

Estate and pre-owned jewelry may show age-related wear or evidence of previous repairs. Any separate store warranty offered for these pieces will be provided in writing at purchase. Watches are not covered by this jewelry warranty; applicable watch warranty terms are provided separately.

Designer or manufacturer warranties may offer additional protection under their own terms. Contact us for the information applicable to your piece.

---

Repairs & Service

Bring your jewelry to our store for an assessment, or contact us through our Contact Us page to discuss your concern.

We will explain any assessment fee before accepting chargeable evaluation work. For repairs outside warranty coverage, we will provide an estimate for your approval. Completion times depend on the work, materials, and any specialist services required.

Please contact us before shipping jewelry. Shipping arrangements, insurance, and responsibility for transit costs must be agreed upon before anything is sent.

Jewelry Insurance

A store warranty and jewelry insurance provide different types of protection. Our workmanship warranty does not insure your jewelry against loss, theft, or accidental damage.

Ask us about exploring jewelry insurance through Jewelers Mutual. Eligibility, coverage, deductibles, exclusions, and effective dates are determined by the insurer and your policy. Do not assume coverage is active until you receive confirmation from the insurer.

Everyday Care

Store jewelry separately in a soft-lined box or individual pouch. Remove it before swimming, household cleaning, heavy lifting, or strenuous activity.

Avoid bleach, harsh chemicals, and abrasive cleaners. Cleaning methods should suit the particular gemstones, treatments, metal, and construction. Pearls, delicate settings, and certain gemstones require special care. Ask us before using an ultrasonic cleaner, steam cleaner, or cleaning solution if you are unsure.

How to Request Warranty Service

Visit Segal & Co Fine Jewelers or use our Contact Us page. Include your name, contact information, purchase date, receipt or order number if available, and a brief description of the concern.

We must inspect the piece before determining coverage. There is no charge for a warranty assessment or an approved warranty repair. Please report concerns promptly and stop wearing the piece if continued wear could cause further damage.

This limited warranty gives you specific legal rights, and you may also have other rights that vary from state to state. It does not exclude or limit rights available under applicable law.